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Customer Care

Returns and Exchanges

At Peter Christian, we want you to be completely happy with your purchase. If you wish to return an item for any reason, this page explains how you should do so.

Christmas Returns Policy

We've extended our returns policy for Christmas 2024. Gift items purchased from November 1st through to December 24th may be refunded or exchanged until January 31st 2025

Our Returns Policy

All returns for a refund, where the goods are not faulty, are charged a flat fee of $10 (Canada $20) to cover the return shipping cost. If the item you have received is faulty, please contact our Customer Care team via email. All exchanges are free of charge.

All items being returned or exchanged must be in "as-new" condition and with their original packaging (this excludes items that are faulty). No charge will be made for items returned in this condition.

  • Items must be returned within 30 days, in perfect condition and in their original packaging with labels still attached. Items that are not returned in the same condition as they were sold will be liable to a restocking fee of 20% of the value of the items.

  • Customers that have been identified as 'serial returners' (returned 70%+ of items in 3 or more orders) may be liable to a restocking fee of 20% of the value of the items returned.

  • Items returned outside the returns window, if accepted will be liable to a restocking fee of 20% of the value of the items returned.

We cannot offer refunds or exchanges on:

  • Items that have been visibly worn or used

  • Underwear, socks or swimwear

  • Items that have been altered, including items we altered specifically for you

  • Items not returned through our own returns system as we cannot track and verify these

Returns

All returns to Peter Christian are managed by our international business partner

To initiate a return or exchange, please go to: https://peterchristian.returns.international/ and follow these 4 easy steps:

  1. Enter your details; this may include the first 5 digits of your zip code or your email address, along with your returns order number beginning with 5 or 6. (find your returns number on your invoice, above the list of items ordered, or on the confirmation email sent when you placed your order) .

  2. Print your pre-paid smart label at home or download the QR code onto your mobile device to print in store.

  3. Please include your invoice in your parcel. If possible, re-use the mailing bag or box that your order came in. Please ensure the parcel is securely sealed with strong tape. DO NOT use staples as they may damage the garments inside.

  4. Attach your smart label to your package and drop it off at the postal office within 7 days. You will be given a receipt with a tracking number. Please keep this safe until your return/exchange has been processed.

Commercial orders for Wedding, Film or other entities are subject to a return fee of 10% of the value of the returned items.

In need of a new returns and exchanges form? Download a replacement here

Exchanges

As soon as your returned parcel is in transit we will process your exchange. All exchanges are free of charge and usually take 7–10 days to arrive, depending on stock. If an item is out of stock, it will be sent to you as soon as we receive more stock. We will contact you if there will be a delay. If an item requires alteration, it may take slightly longer to arrive.

If this isn’t your first exchange on the order, please email our customer care team at: [email protected]

Refunds

All returns for goods that are not faulty are charged a flat fee of $10 (Canada $20) to cover the return shipping cost, this is removed from the refund total.

If you return an item for a refund, it can take 14–28 working days to process your refund from the day you send your item back to us. Refunds will be made via your original payment method.

If you paid by credit or debit card, we will refund the same card originally used to pay for the order.

If you paid with PayPal, we will refund into your PayPal account.

In the unlikely event that something is faulty, please email our customer care team at: [email protected]

Any Questions?

If you have any questions, please email our customer care team at: [email protected]

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